:root{--bg: #f4f5f7;--surface: #ffffff;--sidebar: #1b2435;--sidebar-active: #2f3d57;--border: #e2e5ea;--text: #1c2430;--muted: #6b7585;--primary: #2f6df0;--primary-dark: #2456c5;--success: #1f9d57;--danger: #d23b3b;--warn: #d08a1d;--radius: 8px}*{box-sizing:border-box;margin:0;padding:0}body{font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,sans-serif;background:var(--bg);color:var(--text);font-size:14px;line-height:1.5}a{color:var(--primary);text-decoration:none}.centered{display:flex;align-items:center;justify-content:center;min-height:100vh;color:var(--muted)}.muted{color:var(--muted)}.error-text{color:var(--danger);font-size:13px}.spacer{flex:1}button{font:inherit;cursor:pointer;border:none;border-radius:var(--radius);padding:9px 16px;background:var(--primary);color:#fff;font-weight:600;transition:filter .12s ease}button:hover:not(:disabled){filter:brightness(1.08)}button:disabled{opacity:.5;cursor:not-allowed}button.secondary{background:#e8eaee;color:var(--text)}button.danger{background:var(--danger)}button.success{background:var(--success)}button.ghost{background:transparent;color:var(--muted);padding:4px 8px}button.small{padding:5px 10px;font-size:12px}label{display:block;font-weight:600;font-size:13px;margin-bottom:4px}input,select{width:100%;font:inherit;padding:9px 11px;border:1px solid var(--border);border-radius:var(--radius);background:#fff}input:focus,select:focus{outline:2px solid var(--primary);outline-offset:-1px}.field{margin-bottom:14px}.card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);padding:20px}.auth-screen{display:flex;align-items:center;justify-content:center;min-height:100vh;padding:20px}.auth-card{width:100%;max-width:380px}.auth-card h1{font-size:22px;margin-bottom:4px}.auth-card .sub{margin-bottom:20px}.auth-card button[type=submit]{width:100%;margin-top:4px}.layout{display:flex;min-height:100vh}.sidebar{width:220px;background:var(--sidebar);color:#cdd4e0;display:flex;flex-direction:column;padding:18px 0}.sidebar .brand{font-weight:700;color:#fff;font-size:16px;padding:0 20px 18px}.sidebar nav a{display:block;color:#cdd4e0;padding:10px 20px;font-weight:600;font-size:13px}.sidebar nav a:hover{background:var(--sidebar-active)}.sidebar nav a.active{background:var(--sidebar-active);color:#fff}.sidebar .presence-row{display:flex;align-items:center;gap:8px;padding:10px 20px;background:#11192c;border-bottom:1px solid #2f3d57}.sidebar .presence-row select{background:#1c2740;color:#fff;border:1px solid #34406a;padding:6px 8px;border-radius:6px;font-weight:600;font-size:13px;flex:1}.sidebar .user-box{margin-top:auto;padding:14px 20px 0;border-top:1px solid #2f3d57}.sidebar .user-box .name{color:#fff;font-weight:600}.sidebar .user-box .role{font-size:12px;text-transform:capitalize}.main{flex:1;padding:28px 32px;overflow-y:auto;position:relative}.task-bell-row{position:absolute;top:18px;right:28px;z-index:50}.task-bell{position:relative;width:36px;height:36px;border-radius:50%;border:1px solid #d8dce5;background:#fff;font-size:18px;cursor:pointer}.task-bell:hover{background:#f5f7fb}.task-bell-badge{position:absolute;top:-4px;right:-4px;background:var(--primary);color:#fff;border-radius:999px;font-size:10px;font-weight:700;min-width:18px;height:18px;padding:0 5px;display:inline-flex;align-items:center;justify-content:center}.task-bell-badge.overdue{background:var(--danger)}.task-bell-pop{position:absolute;right:0;top:44px;width:280px;background:#fff;border:1px solid #d8dce5;border-radius:8px;padding:12px;box-shadow:0 6px 18px #00000014}.task-bell-item{padding:8px 6px;border-top:1px solid #eef0f4;cursor:pointer}.task-bell-item:first-child{border-top:none}.task-bell-item:hover{background:#f8fafc}.task-toast-stack{position:fixed;bottom:20px;right:20px;z-index:100;display:flex;flex-direction:column;gap:10px}.task-toast{background:#fff;border:1px solid #d8dce5;border-left:4px solid var(--primary);border-radius:8px;padding:12px;box-shadow:0 4px 14px #0000001a;display:flex;gap:10px;align-items:flex-start;width:320px}.main h2{font-size:20px;margin-bottom:18px}.stat-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(160px,1fr));gap:14px}.stat-card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);padding:16px}.stat-card .value{font-size:26px;font-weight:700}.stat-card .label{color:var(--muted);font-size:12px;text-transform:uppercase;letter-spacing:.04em}table{width:100%;border-collapse:collapse}th,td{text-align:left;padding:10px 12px;border-bottom:1px solid var(--border)}th{font-size:12px;text-transform:uppercase;color:var(--muted);letter-spacing:.03em}tbody tr:hover{background:#fafbfc}.badge{display:inline-block;padding:2px 9px;border-radius:20px;font-size:11px;font-weight:700;text-transform:capitalize}.badge.master_admin{background:#efe3ff;color:#6b2fc5}.badge.admin{background:#e1ecff;color:#2456c5}.badge.manager{background:#e2f5e9;color:#1f7d47}.badge.agent{background:#f0f1f3;color:#555}.badge.inactive{background:#fde6e6;color:var(--danger)}.badge.inbound{background:#e2f5e9;color:#1f7d47}.badge.outbound{background:#e1ecff;color:#2456c5}.section-head{display:flex;align-items:center;margin-bottom:18px}.section-head h2{margin:0}.temp-pw{background:#fff8e6;border:1px solid #f0d99a;border-radius:var(--radius);padding:14px;margin-bottom:16px}.temp-pw code{font-size:16px;font-weight:700;background:#fff;padding:3px 8px;border-radius:4px;border:1px solid #e6d8a8}.modal-backdrop{position:fixed;top:0;right:0;bottom:0;left:0;background:#0f141e8c;display:flex;align-items:center;justify-content:center;z-index:50}.modal{background:#fff;border-radius:12px;padding:24px;width:360px}.modal h3{margin-bottom:12px}.modal .row{display:flex;gap:10px;margin-top:8px}.modal .row button{flex:1}.dialer{max-width:360px}.dialer .display{font-size:26px;text-align:center;padding:16px;letter-spacing:1px;border:1px solid var(--border);border-radius:var(--radius);margin-bottom:14px;min-height:58px;background:#fff}.keypad{display:grid;grid-template-columns:repeat(3,1fr);gap:10px;margin-bottom:14px}.keypad button{background:#eef0f3;color:var(--text);font-size:20px;font-weight:600;padding:16px 0;border-radius:var(--radius)}.keypad button:hover:not(:disabled){background:#e2e5ea}.dialer .call-btn{width:100%;padding:14px;font-size:16px}.phone-status{display:flex;align-items:center;gap:8px;font-size:13px;margin-bottom:14px}.dot{width:9px;height:9px;border-radius:50%;background:var(--muted)}.dot.ready{background:var(--success)}.dot.connecting{background:var(--warn)}.dot.error,.dot.offline{background:var(--danger)}.call-panel{max-width:360px;text-align:center}.call-panel .who{font-size:22px;font-weight:700;margin:6px 0}.call-panel .state{color:var(--muted);margin-bottom:4px}.call-panel .timer{font-size:30px;font-weight:700;margin:10px 0 18px;font-variant-numeric:tabular-nums}.call-controls{display:flex;gap:10px;justify-content:center;flex-wrap:wrap}.call-controls button{min-width:96px}textarea{width:100%;font:inherit;padding:9px 11px;resize:vertical;border:1px solid var(--border);border-radius:var(--radius);background:#fff}textarea:focus{outline:2px solid var(--primary);outline-offset:-1px}.modal h3{margin-bottom:2px}.outcome-list{display:flex;flex-direction:column;gap:6px}.outcome-opt{display:flex;gap:10px;align-items:flex-start;padding:9px 11px;border:1px solid var(--border);border-radius:var(--radius);cursor:pointer}.outcome-opt:hover{background:#fafbfc}.outcome-opt.selected{border-color:var(--primary);background:#f0f5ff}.outcome-opt input{width:auto;margin-top:2px}.outcome-extra{margin-top:12px;padding:12px;background:#f0f5ff;border:1px solid #cdddfb;border-radius:var(--radius)}.modal-actions{display:flex;justify-content:flex-end;gap:10px;margin-top:18px;padding-top:14px;border-top:1px solid var(--border)}.sp-dock{position:fixed;right:20px;bottom:20px;width:280px;z-index:40;background:#fff;border:1px solid var(--border);border-radius:10px;box-shadow:0 6px 24px #0f141e2e;padding:14px}.sp-dock-row{display:flex;align-items:center;gap:8px}.sp-dock-timer{font-variant-numeric:tabular-nums;font-weight:700}.sp-dock-controls{display:flex;gap:6px;margin-top:10px}.sp-dock-controls button{flex:1}.sp-dock-keypad{display:grid;grid-template-columns:repeat(3,1fr);gap:5px;margin-top:10px}.sp-dock-keypad button{background:#eef0f3;color:var(--text);padding:8px 0;font-weight:600}.sp-pill{position:fixed;right:20px;bottom:20px;z-index:40;display:flex;align-items:center;gap:8px;cursor:pointer;font-size:12px;background:#fff;border:1px solid var(--border);border-radius:20px;padding:7px 14px;box-shadow:0 4px 16px #0f141e1f}.sp-pill:hover{border-color:#aaa}.timeline{display:flex;flex-direction:column}.tl-item{display:flex;gap:12px;padding:11px 0;border-bottom:1px solid var(--border)}.tl-item:last-child{border-bottom:none}.tl-dot{width:28px;height:28px;border-radius:50%;flex-shrink:0;display:flex;align-items:center;justify-content:center;font-size:12px;background:#f0f1f3}.tl-dot.call{background:#e2f5e9}.tl-dot.note{background:#fff3d6}.tl-dot.task{background:#e1ecff}.tl-body{flex:1}.tl-meta{font-size:11px;color:var(--muted);margin-top:2px}.tl-note-text{font-size:12px;margin-top:5px;padding:7px 10px;background:#fafbfc;border-left:2px solid var(--border);border-radius:3px}.badge.new{background:#fdf0d9;color:#8a5a10}.badge.interested{background:#e2f5e9;color:#1f7d47}.badge.qualified{background:#efe3ff;color:#6b2fc5}.badge.proposal_sent{background:#e1ecff;color:#2456c5}.badge.not_interested{background:#f0f1f3;color:#666}.wl-item{display:flex;align-items:center;justify-content:space-between;gap:8px;padding:9px 0;border-bottom:1px solid var(--border)}.wl-item:last-child{border-bottom:none}.overdue{color:var(--danger)}.barchart{display:flex;align-items:flex-end;gap:8px;height:120px}.barchart .bar-col{flex:1;display:flex;flex-direction:column;align-items:center;gap:4px}.barchart .bar{width:100%;background:var(--primary);border-radius:3px 3px 0 0;min-height:2px}